Contact
Talk to a human, not a chatbot
Questions about our services, an existing case reference, or press and partnership enquiries — send a message and we will respond as soon as we can.
Contact details
- support@charge-back.uk
- +44 20 8040 0303
- Monday – Friday, 9:30 am – 5:30 pm UK timeUK time is five hours ahead of Toronto and eight ahead of Vancouver for most of the year. Messages sent outside these hours are answered on the next working day.
Active fraud case?
Use the case-assessment form instead of this page — it captures the details an analyst needs and generates a tracked reference number.
Never include passwords, seed phrases, one-time codes, or full card numbers in any message to anyone — including us.