Service
Fraud Case Assessment
Before anyone talks about services or fees, you deserve a clear-eyed view of your own case. The assessment examines what happened, which payment channels were used, what evidence you hold, and what realistic routes exist — and tells you plainly if we are not the right help.
What you receive
- A structured intake review of your incident timeline
- An inventory of the evidence you hold and the gaps in it
- A summary of the dispute or complaint channels that may apply
- A clear written statement of whether, and how, we can help
- A defined scope and quote before any paid work is proposed
Who it is for
- Individuals who lost money to a suspected scam and are unsure what to do next
- People mid-dispute who want an independent view of their documentation
- Businesses facing payment fraud or invoice-diversion incidents
- Anyone who wants an honest opinion before spending money on assistance
Process
How this service works
Submit the form
Tell us what happened in your own words. The initial submission takes about ten minutes and never requests credentials or codes.
Initial eligibility review
An analyst checks whether the case type, jurisdiction, and timeline are ones where our work can plausibly add value.
Assessment conversation
We contact you by your preferred method to clarify facts and, where needed, request specific documents through a verified channel.
Written outcome
You receive our assessment: what we found, what routes exist, what we would propose to do, and what it would cost — or a clear statement that we cannot help.
Honest limitations
- An assessment is an analysis, not an acceptance of your case or a prediction of recovery.
- We assess based on the information you provide; incomplete information limits what any review can conclude.
- Some cases are best served by going directly to your bank, the police, or a lawyer — when that is true, we say so.
In Canada
Where to report and complain in Canada
The official routes for someone who lives in Canada. Report quickly, and keep the file numbers you are given — every one of these bodies works from the evidence you hold.
Your local police
Report the fraud to your local police service — or to the RCMP where it polices your area — and ask for a file or occurrence number. Banks and exchanges often ask for it, and it belongs at the front of your evidence.
Canadian Anti-Fraud Centre
Report it to the Canadian Anti-Fraud Centre as well, online or by telephone on 1-888-495-8501. The CAFC asks for reports even from people who have already gone to the police, and from witnesses as well as victims, because it is how patterns across Canada are found.
Your bank or card issuer — straight away
Use the number on the back of your card or on your bank's own website, never one given to you by the person or site involved. Ask the bank to stop further payments and to try to recall or dispute the money, and make a formal complaint. Note the date you complained: it starts the clock for the next step.
If your bank says no: OBSI
The Ombudsman for Banking Services and Investments is the free, independent complaints body that every federally regulated bank in Canada must belong to. You can take your complaint to OBSI once 56 days have passed since you first complained to the bank, or sooner if the bank has already given you its final response. Once you have that final response in writing, you have 180 calendar days. Credit unions and caisses populaires are regulated by their province and have their own routes — ask yours which applies.
General information from each body's published guidance, not advice on Canadian law. Confirm deadlines with the body concerned.
FAQ
Questions about case assessment
Related services
Start here
Start with a free, confidential consultation.
Tell us what happened. We will review the information and explain whether our services are relevant — and, if you choose to proceed, exactly what any investigation would involve and cost.